Shipping & Policies
Shipping & Policies
At MR Essentials, we are committed to getting your order to you quickly, safely, and with clear communication every step of the way. This page explains our shipping, tracking, returns, refunds, payment security, and customer support policies.
Shipping Policy
Overview
MR Essentials is committed to getting your order to you quickly and safely. We ship within 1–3 business days and provide tracking on all orders.
Processing Time
Orders are processed within 1–3 business days. We process orders Monday through Friday, from 9 AM to 5 PM PT. Orders placed on weekends or holidays will ship the next business day.
Shipping Carriers & Delivery Times
We ship via USPS, including Priority Mail and Priority Mail Express. Shipping times begin once your package leaves our facility and do not include processing time.
|
Shipping Method |
Estimated Delivery Time |
Cost
|
| Standard Shipping | 5–7 business days | Free on $50+ / flat rate |
| Priority Shipping | 2–3 business days | $12 |
| Express Shipping | 1–2 business days | $25 |
Shipping Destinations
We currently ship to the United States, including all 50 states, select U.S. territories, and Canada in select regions.
We do not currently ship to international destinations outside the United States and Canada. We are also working on support for APO/FPO military addresses. If you cannot find your location at checkout, email Hello@shopmressentials.com and we will see what we can do.
U.S. Territories & Military Addresses
U.S. territories may be subject to additional shipping restrictions and may incur extra fees. If your order is headed to a territory such as Puerto Rico, Guam, or the U.S. Virgin Islands, we may confirm shipping costs before charging your card.
For military addresses, we are working on APO/FPO support. In the meantime, please use a stateside mailing address if available, or email Hello@shopmressentials.com for alternatives.
Tracking Your Order
You will receive an order confirmation email within 1 hour of purchase. You will also receive a shipping notification with a USPS tracking link within 24 hours of shipment.
You can also track your order by logging into your account and viewing your order history.
Shipping Address Accuracy
Please double-check your shipping address at checkout. Once your order ships, we cannot redirect it. If your address is incorrect and we have not shipped yet, email Hello@shopmressentials.com immediately with your order number.
If your package arrives at the wrong address, contact your local post office with your tracking number. They may be able to redirect it or hold it for pickup. If you need help, email us and we will work with USPS on your behalf.
Package Loss or Delay
If your package does not arrive within the estimated delivery window, please check your tracking number first. Delays can happen. If your package still has not arrived after one additional business day, email Hello@shopmressentials.com with your order number, tracking number, and the delivery estimate shown in tracking.
We will file a claim with USPS and either replace your order or issue a refund, depending on the situation.
Damaged or Missing Items
If your package arrives damaged or with missing items, please document the damage with photos and email Hello@shopmressentials.com within 5 days of delivery.
Please include your order number, photos of the damaged packaging or items, and a short description of the issue. We will replace the damaged item or refund you. You do not need to return the package.
International Shipping
We are working on expanding to more countries soon. Sign up for our newsletter to be notified when international shipping becomes available.
Shipping Costs & Thresholds
Free shipping is available on orders of $50 or more for U.S. orders. Orders under $50 may still qualify for standard shipping depending on current promotions and checkout settings.
|
Shipping Option |
Cost |
| Standard | Free |
| Priority | $12 |
| Express | $25 |
Wholesale orders have different shipping rates. Contact Hello@shopmressentials.com for wholesale shipping information.
Return & Refund Policy
30-Day Satisfaction Guarantee
We want you to love your products. If you are not satisfied for any reason, you can return them within 30 days of delivery for a full refund.
No questions asked. No catch. This is our promise.
How to Start a Return
To start a return, email Hello@shopmressentials.com. Please include your order number, the reason for return if you would like to share it, and whether you have opened or used the product.
We will respond within 24 hours with a prepaid return shipping label if applicable, return instructions, and the expected refund timeline.
Return Shipping
We cover return shipping for unopened items and for items you tried but that did not work for you. If a return is required, we will provide the return address in your return email.
Refund Timeline
Once your return is approved, the timeline usually works as follows.
|
Step |
Estimated Time |
| Return package ships | You receive a prepaid label |
| We receive the return | Typically 3–7 business days |
| We inspect the return | 1–2 business days |
| Refund is processed | Within 5 business days of receipt |
| Refund appears in your account | Within 5 business days of receipt |
The total time is typically about 10–14 business days from when we receive your return.
Opened or Used Products
Yes, opened products may be eligible for return. We would rather you try something and know it is not for you than keep products you will not use.
Used products may be donated to community partners or recycled responsibly when possible. For hygiene reasons, we may not be able to accept returns on certain opened items, such as applicators or items that come in direct contact with eyes or lips. If an exception applies, it will be noted for that specific product.
Defective Items
If you receive a defective, expired, or damaged item, email Hello@shopmressentials.com with photos. We will send a replacement immediately. No return shipping is needed for defective items.
Refund Method
Refunds are issued to your original payment method, such as credit card or PayPal. Depending on your bank, it may take 1–3 business days for the credit to appear.
Non-Returnable Items
Generally, MR Essentials products are returnable. However, wholesale orders follow the wholesale return policy, gift cards are non-refundable, and clearance or final-sale items cannot be returned if clearly marked at checkout.
Order Mistakes
If we shipped the wrong item, we will replace it for free. No return is needed for incorrect shipments. Email Hello@shopmressentials.com with your order number and photos.
If you ordered the wrong item, you can return it within 30 days under our standard policy. We will cover return shipping as part of our commitment to customer care.
Exchanges
We offer exchanges when possible. Same-item exchanges for a different size are free and include free return shipping. For a different item, you can return the first item, order the new one, and receive a 10% discount on the new order.
Privacy Policy
For full details, please see our full Privacy Policy.
Here is a quick summary of how we protect your data. We collect information such as your name, email, shipping address, and payment information, which is processed securely through our payment provider. We do not sell your data. Period.
We may email you about orders, shipping updates, and occasionally about new products. You can unsubscribe from marketing emails at any time.
Your information is encrypted and stored securely using industry best practices. You can request your data, update it, or ask us to delete it at any time.
Terms of Service
For full details, please see our full Terms of Service.
By using our site, you agree to use MR Essentials responsibly. Our content, including writing, images, and brand assets, is copyrighted and may not be reposted without permission.
We describe our products accurately, but results may vary by individual. We are not responsible for indirect damages from product use, although our 30-day satisfaction guarantee covers dissatisfaction with your order.
If there is ever a problem, we will work with you to resolve it. Customers must be 18 or older to make purchases.
Accessibility & Inclusivity
Our Commitment
We are committed to serving all customers, regardless of ability. If you have trouble navigating our site or have accessibility questions, email Hello@shopmressentials.com and we will help.
Accessibility Features
Our product images include descriptive alt text, and products are organized by hair type, skin tone, and concern. We aim to use readable font sizes and strong color contrast, and any video content will include captions when available.
Request an Accommodation
If you need a specific accommodation, please let us know. This may include screen reader compatibility issues, PDF or document format requests, alternative shipping or return options, or payment accessibility support.
We are here to make shopping with MR Essentials work for everyone.
Contact & Support
|
Support Detail |
Information |
| Customer Support Email | Hello@shopmressentials.com |
| Email Response Time | Within 24 hours, usually faster |
| @shopmressentials | |
| DM Response Time | 24-48 hours |
| Mailing Address |
MR Essentials 3747 Wilkinson drive, Suitland, MD 20746, US |
| Business Hours | Monday–Friday, 9 AM–5 PM PT |
Emails received outside business hours are answered the next business day.
Payment Security
How We Protect You
Your connection to our site is encrypted. You should see a lock icon in your browser when checking out. We are PCI-DSS compliant, and payment information is processed securely through trusted payment processors.
We never store your full card number.
Accepted Payment Methods
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, and Google Pay when available at checkout.
Payment Issues
If your card is declined, check with your bank because some banks block online purchases for security. You may also try another card or PayPal.
If you receive an error message, email Hello@shopmressentials.com with your order number and we will troubleshoot. If you were charged twice, email us immediately and we will investigate.
Sales Tax
Sales tax is calculated at checkout based on your shipping address. Tax rates vary by state.
If you are tax-exempt and have a resale certificate or tax-exempt status, email Hello@shopmressentials.com with your documentation. We can apply tax exemption to future wholesale orders once verified. Tax-exempt status may need to be verified annually.
Promotional Codes & Discounts
How to Use a Code
Add your items to cart, then enter your code in the promo code field at checkout. Click apply, and the discount will appear in your order summary.
Expired Codes
Promotional codes have expiration dates. If your code is not working, it may be expired, already used, or restricted to new customers only.
Stacking Discounts
Generally, only one code can be used per order. We will apply the code that gives you the biggest savings when possible.
Legal Disclaimers
Product Claims
Our products are cosmetics designed to improve the appearance and feel of hair and skin. Results vary by individual, genetics, and consistency of use.
We do not claim to treat, cure, or prevent any disease. We do not claim to permanently change hair or skin, and we do not guarantee identical results for every customer.
What we do claim is that our formulas are made with quality ingredients, our customers report visible improvements, and we stand behind our products with a 30-day satisfaction guarantee.
Ingredient Information
All ingredients are listed on product pages and are available upon request. If you have allergies or sensitivities, please do a patch test before full use. See our FAQ page for more information about ingredient safety.
Liability Limitation
MR Essentials is not responsible for allergic reactions, results that vary from expectations, damage from improper use, or third-party claims.
We are responsible for defective products, accurate product descriptions, safe and timely delivery, and a fair return and refund policy.
Cookies & Data
We use cookies to remember your preferences, improve site performance, track order information securely, and show relevant ads through analytics.
You can manage cookies in your browser settings. Disabling cookies may limit some site functionality. For more details, please see our Privacy Policy or Cookie Policy.
Updates to Policies
We update these policies as needed to reflect changes in law, business practices, or customer needs. We will notify customers of major changes by email when appropriate.
Questions?
MR Essentials
Founder-led. Black-owned. Results-driven.
MR essentials